The little details.

From our home to yours.

Shop collection is complimentary at Il Etait Une Fois Shop, Bois de Rose Hypermarket, Seychelles. Please wait for confirmation that your order is ready.

Choose your delivery option at checkout. Our delivery options include standard delivery at SCR 150 for Mahé, Praslin and La Digue, and free delivery runs on Mondays and Thursdays. Online bookings close at noon on the preceding day, allowing at least 12 hours before the delivery day begins. The team will confirm the route and arrival window with you. Standard delivery adds SCR 150 to your order; eligible scheduled delivery and collection are complimentary.

The right fit matters.

Contact us within two days of receipt for a clothing return. Items should be unworn, undamaged, in their original packaging and with tags attached. Sale items are final sale for change-of-mind returns.

Beauty products must be unopened and unused, in their original packaging, and reported within two days for a change-of-mind return. If a product arrives damaged, faulty or incorrect, please contact us with your order reference and photographs so we can help.

These store policies do not limit any rights that apply to faulty or misdescribed goods under applicable law.

Your fitting, your moment.

Choose a gown you would like to explore and book an available appointment. There is no deposit and no online gown purchase. Visit our shop for your fitting and choose your actual gown in store. Selecting a gown online does not reserve that specific piece or guarantee a size.

Please contact us with your booking reference if your plans change. We will help arrange another available appointment.

Thoughtful gifts.

For customised gifts, contact us at least 48 hours ahead. We will confirm availability, the details and the price before you commit. Personalised items cannot be returned for a change of mind; rights concerning faulty or incorrect goods still apply.

Your details, handled with care.

We use the contact details you provide to manage orders, appointments and enquiries. Booking notes help us prepare for your fitting. Your browser uses a necessary session cookie to keep your bag and confirmations available. Account sign-in also uses essential WordPress cookies.

Only authorised staff should access customer records. Contact us to request access to your information, corrections or deletion where we are able to do so. Order records may need to be retained for business and legal requirements. We do not request card details through enquiry or booking forms.